Combining Hivelight with Real AML provides an excellent way to achieve AML compliance, provide a slick intake experience to your clients, and track the success of your marketing and intake with live analytics (see Hivelight Reports).

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Log into your Real AML account.

For each of the checks (i.e. Face IDV, Quick IDV, and Individual PEP) click on the check and grab the url (see screenshot below).

In the example above, the url is:

https://app-au.realaml.com/checks/face-match-quick-id

Next we need to add some parameters to the link. This will allow those parameters to be sent to RealAML when the link is clicked.

The parameters we can pass are:

As you may have guessed, these parameters allow RealAML to know what practice management system to pull data from, and what matter to save data to.

Using ActionStep as an example, the link would look like this:

https://app-au.realaml.com/checks/face-match-quick-id?integration_matter_id=12345&integration=actionstep

"12345" is the matter ID in the above example.

When using this with Hivelight however, we can make this much more scalable. Hivelight has a feature called 'Variables' that look like this:

{{matter.id}}

{{matter.actionstep.id}}

{{matter.name}}

When these variables are used in a task description or task or matter note, they convert to the Hivelight matter id, corresponding ActionStep matter id (works for any PMS you are using with Hivelight), and matter name, respectively (read more about variables here).

Building on the above example we can now create the link like this:

https://app-au.realaml.com/checks/face-match-quick-id?integration_matter_id={{matter.actionstep.id}}&integration=actionstep

The power of this is that you can use variables in your RealAML links rather than having to manually enter the matter ID each time. In Hivelight this will work at the workflow and matter level (i.e. when creating tasks as part of workflows and ad hoc tasks directly on a matter).

This means that when you create your intake and AML compliance workflows in Hivelight, you can apply these workflows to any matter and the RealAML links in those workflows will automatically update to ensure that data is pulled from and saved to the correct matter in your practice management system (as shown in the video above).

All you have to do is to create a workflow in Hivelight (Learn more: how to create roadmap workflows, How to create task list workflows) and paste the RealAML links with the added parameters (e.g. https://app-au.realaml.com/checks/face-match-quick-id?integration_matter_id={{matter.actionstep.id}}&integration=actionstep) into the task descriptions in those workflows.

When that workflow is applied to a matter and the link clicked on, it will:

Let's take it to the next level and leverage RealAML's Forms feature for excellent client experience and more efficient intake.

Open your Real AML account and create an intake form (Read guide to creating Forms in Real AML here).

Next, we will use Zapier connectors for RealAML (here) and Hivelight (here).

Open Zapier and create a Zap.

Select the RealAML connector to trigger the automation. Choose the 'Trigger event' as 'Form Submitted'. This will cause the automation to trigger when a RealAML form is submitted. It will also capture the information submitted in the form.

Now select the Hivelight connector for the next step. Chose the 'Find All Users' action. This will get you the User ID for all users in your Hivelight workspace.

Now chain on another Hivelight connector and select the 'Create Matter' action.

You can use the form data from the submitted RealAML forms to populate the 'Create Matter' fields, such as:

Use the data from the 'Find All Users' step to populate the matter roles (i.e. Matter Owner, Matter Lead, Paralegal etc etc). This sets the team that you want to assign intake matters to.

Tip: You can add a 'Path' connector before the 'Create Matter' stage and leverage the RealAML form data to perform different actions depending on the content of those forms (e.g. Create matters with a different team depending on what jurisdiction the new client enquiry is for).

Populate the 'Workflow ID' field with the ID for the Hivelight intake workflow you created earlier. You can find the workflow ID by opening the workflow in the Workflow editor (see screenshot beflow). You'll see the ID in the url. In the example below the workflow ID is bYTyzX-EIwAPMpKzvGFdq.

Next, add another Hivelight connector and select the 'Create a Matter Note' action.

This allows you to create a matter note on the newly created matter setting out the data collected in the form submission. You can do this with plain text or use HTML to spruce up the formatting.

Here's an example of the output in a Hivelight matter. As shown in the video, this allows your team to quickly access and update the intake notes from within Hivelight.

For bonus points, you can add an email notification to tell you when the Zap has completed for a new client enquiry, and provide information and a link to the new matter in Hivelight.

You can use either the Gmail, Outlook, or Email by Zapier, connector for this.

Here's a screenshot of the setup using the Email by Zapier connector. You can see that we have constructed the link to the new matter for quick access.